Refund policy

Return & Refund Policy

1) Overview

We want you to be happy with your purchase. Because we sell items that may be custom-made, special ordered, or time/temperature sensitive, some sales are final as described below.

2) All Sales Final (No Returns / No Refunds)

All sales are final and not eligible for return, exchange, or refund for the following categories:

  • Custom items (made-to-order, personalized, monogrammed, engraved, customized sizes/flavors, or otherwise produced specifically for you)

  • Special orders (items we do not normally stock and order specifically at your request)

  • Food orders (including prepared foods, baked goods, ready-to-eat items, ready-to-heat items, online pre-orders, and beverages)

  • Perishable goods (including any item requiring refrigeration/freezing, or subject to spoilage)

  • Consumable goods (including items intended to be consumed or used up such as food, supplements, body products, candles, soaps, etc.)

  • Event Tickets (purchases made for upcoming events, classes, workshops, or other specialized functions)

  • Gift cards (if you offer them) and digital products/downloads (if applicable)

Reason: These items can’t be safely resold, may be time/temperature sensitive, or are produced specifically for an individual customer or event.

3) Limited Exceptions (When We Will Make It Right)

Nothing in this policy is intended to limit any rights you may have under applicable law, including protections against unfair or deceptive acts or practices.

We will offer a replacement, exchange, store credit, or refund as appropriate if:

  1. We gave you the wrong item (incorrect product, size, quantity, or order).

  2. The item arrived damaged due to our handling/packaging (or carrier damage, if shipped—see Section 7).

  3. The product is materially defective or not as described at the time of sale (case-by-case).

For food/perishable items, please contact us within 24 hours of purchase or delivery with photos and your receipt/order number so we can evaluate and resolve quickly (replacement or credit is most common for food safety reasons).

4) Eligible Returns (Non-Final-Sale Merchandise Only)

For items not listed in Section 2 and not marked “Final Sale,” we may accept returns under these conditions:

  • Return window: within 14 days of purchase

  • Condition: unused, unwashed, and in original packaging (tags attached, if applicable)

  • Proof of purchase: receipt, order confirmation, or transaction record required

If approved, refunds are issued to the original payment method (or store credit, depending on circumstances).

5) Exchanges

If an item is eligible for return under Section 4, we may offer an exchange instead of a refund, subject to inventory availability.

6) Refund Timing

If a refund is approved:

  • In-store purchases: refunds are processed back to the original payment method.

  • Card refunds: may take 5–10 business days to appear, depending on your bank/card issuer. Please note: your financial institution’s processing time may differ. If you have not received your refund within 15 days of approval, please reach out for a status update.

7) Shipping Orders (If Applicable)

  • Shipping fees are nonrefundable (unless required by law or we made an error).

  • If an order arrives damaged, contact us within 24 hours of delivery with photos of the product and packaging.

  • If a carrier confirms damage or loss, we’ll work with you on a replacement/credit/refund as appropriate.

8) Chargebacks and Disputes

We’re happy to help resolve concerns directly. If you believe there is an issue with your order, please contact us before initiating a chargeback so we can attempt a fast resolution.

9) Policy Updates

We may update this policy from time to time. The version posted at the point of sale and/or on our website at the time of purchase will apply.